Five automated features that will help you save time

(It’s like having 2 additional employees to work on small manual tasks)

1. Powerful CRM with specific features and functions.

All your important contacts can be stored together in one place and organized according to your needs. This allows you to have complete control and have your customers/mostly used locations easy to find.With CarShipIO CRM you can classify your contacts according to the type of business they are, for example: Customer, Dealer, Exporter, Terminal, Port, Auction, etc.  – Next step you manage the specific details of a specific contact type. You can title/name all your contacts and add them into specific groups, depending on source, communication, priority, etc. Save the general notes, pick-up or delivery instructions so the next time you select the contact it will be the auto-populated.  – Set up a Credit limit for each customer, the system will warn you when the preferred limit is excited. This allows you to build confidence with your customers, it’s like building a credit line outside in a real world.


2.
File import VIN decoder quick Vehicle details lookupWe support importing PDF files from Smart Auction, Gate Pass, Adesa. Since we have been working on adding new sources, you can now import an order using a Copart Lot number and many others are coming soon. All it takes is 3 clicks to create an order with all the information populated automatically. In vehicle details there are two clickable buttons that will allow you to view:

– Picture of the vehicle

– Dimensions and specific details

3. Automated e-mail follow-upsWhen you send a quote, you have a feature called Automated email follow up. What this feature does is according, is to a schedule you set, it will follow up with the customer that you sent a quote to, 3 times, basically reminding them to accept the quote. Within that feature, you are able to choose different templates(simple or HTML) for the purpose of getting this sale. That will save you and your team a lot of time trying to figure out what leads needs to be followed up with.

4. Electronic signature

You don’t need to bother your customers to submit any additional forms or signatures, because it’s already built it in the quote acceptance process. If you have e-sign module enabled, it will generate a PDF file with electronically signed contract attached to the order automatically. This will avoid taking extra steps to acquire the signature with the contract above and all the details about the order. Charge-back is a common issue with broker’s business.

5. Automated dispatchThe way auto-dispatch works is all your carriers are titled/marked as VIP will get a job dispatched to them automatically when they request it. This feature will save you money and make you money at the same time. It’s like having another employee dispatching jobs to carriers. You control the carriers, if they uploaded the insurance, and enable the functionality for the ones you trust.

5 reasons why Brokers need to use software TMS/CRM

1. Keeping track of all your customers and records

Stay organized step by step. No matter where and how many customers a month you get, you need a way to organize them, prioritize them, label them, and find any contact info anytime / all history.  Many new brokers don’t know better. They store their customers in spreadsheets or save customers info in their phone, or even on paper, which creates a really big mess, doubles the work and increases headache. Starting a new business comes with enough headaches as is. To build a house you need tools, same goes for broker business. You’ll need a TMS and CRM systems.

2. Look professional

When it comes to sending a quote to a client, you want it to sell your offer. Imagine yourself as your customer. What kind of email will attract your attention? Right, a nice, maybe HTML template will say “Hey, we are the best in the business and provide honest, reliable services.” When you order an item online, you expect an email confirmation, ability to track step by step, with all the instructions and updates. Why would your customer expect any less? That’s how you stand out for being a professional instead of a beginner.

3. Save time

TMS and CRM system has been developed for one purpose and this purpose is to help you save time, be organized and stay on top of everything. Software companies test their product so it’s actually useful and beneficial for you and your business. Otherwise, these companies would be out of business if they were useless. You have to understand, the software companies working for the purpose of improving their product according to your needs and to keep up with nowadays market. Compare the Google spreadsheets or paper process to the past of using pagers vs using latest iPhone. Do you see the difference? Automation is the best thing that you can bring to your day-to-day tasks. The time you saved using a CRM can be spent building your business.

4. Grow your carrier network

Each time you work with a new carrier, the software will save this company into your carrier’s list. For example, if the same carrier request a load from you, you can auto-dispatch to him, without spending valuable time on searching for a new carrier, waiting for him to send insurance and accept the dispatch, etc. The system will suggest you carriers you previously worked with based on lanes. Working with same carriers and growing your own network is going to improve the quality of services and provide your customers with fast, reliable shipment.

 

  1. Help your business grow

Growing your business means staying organized, keeping track of leads or customers coming in, replying to any requests such as ETA, payment, etc. Most of customers in 2021 love automation. With CarShipIO your customers are able to monitor their order, pay deposit, receive ETA and more.  These factors will play a part in the growth of your business. Saving time on unnecessary processes will help you focus on bringing new business and new clients. You will achieve the same result much faster and with much less effort vs doing it manually.

7 reasons why 50% of carrier companies may be out of business by the end of their first year

At CarShipIO we interact with thousands of new and existing carriers every month, and we see some not so encouraging trends with newer car hauling companies that unfortunately make the same mistakes of not realizing few key points on time and not starting their new business on the solid foundation right from the begging, as a result as many as 50% of newly created auto transport carriers are going out of the business in the first year, 70% in first 24 months.

Here are some issues New Car Haulers face:

  • NEW BUSINESS AND NO EXPERIENCE.

    “With Greater Power, Comes Greater Responsibility”
    When a driver opens a new company, they are new to the business and are trying to find out for themselves what is right. It’s too complicated for the driver to keep things together by themselves. Sometimes they have friends/partners who may help, typically it may be a wife/girlfriend or relative, but they also don’t have experience.
    Even new owner-operators who have years of experience being a driver for other companies, fall short in realizing all the unknowns of being a company owner and not just a driver for yourself.

  • TRYING TO MANAGE EVERYTHING BY THEMSELVES.

    Every new company receives thousands of calls from people who are trying to sell them over the phone or email.
    Many get “official-looking” forms with warnings urging new carriers to pay/subscribe to something they are tricked to think they need. Car haulers get scammed and as a result, don’t know who to trust, they shut down and may miss or ignore products or services that will make night and day difference in a day today.
    Refusing dispatcher, while not having great dispatch or communication experience and load planning and billing process, not knowing PVM rate may result in doing a lot of extra work but not getting paid enough. 

  • COMMUNICATION.

    Communication is KEY to a successful operation, but most new car haulers do not realize it for years if they are lucky to stay active that long. Every car hauler signs up with Central Dispatch and realizes that he is wasting too much time on booking loads that he should. Communication is a big-time leak here if they don’t know the rules of the game. Besides calling, texting to book a load, the driver needs to communicate with a broker/shipper about  ETA, status updates, missing or bad information, and payment. Lots of carriers ignore and do not pay proper attention to communication, which reduces the chance of them getting repeat business and some of them may even get a bad rating despite doing hard work, delivering cars on time. You may think it is not fair, but Shippers want to work with professional companies and drivers that are great at communicating, which can save shippers a lot of time, eliminate errors, and in turn allow shippers to provide better quality service to their customers.

  • UNORGANIZED DISPATCH PROCESS.

    When companies start getting more work, they realize that each broker has its own rules, instructions, and requirements. Managing all of that in Gmail or text messages is a lost battle. They will many times lose time and money because of missed documents or not paying attention to details in instructions. What will you do if a broker calls and asks for a picture of the vehicle that was delivered a month ago, because of a damage claim, or not delivered claim, but you never documented delivery with pictures, or took a pic and sent it to your wife, and she recently upgraded her phone and all the photos are gone. Now you both look unprofessional. What if you’re missing a VIN number or completely ignored brokers’ instructions on pickup, or what needs to be collected at pickup, or how to submit billing, all of this will add up in wasted hours and extra miles, without getting paid extra for it.

  • WRONG PAYMENT STRATEGY.

    Many new companies choose to not bother with billing, as they do not have a process and that seems overwhelming, plus they are afraid of not getting paid or paid on time. While it is true that a $1 today is worth more than a $1 tomorrow, and it’s easier to get COD payments, when a new carrier chaises just CODs that may not be smart overall.
    When a driver takes just COD loads they typically get paid 5-15% less and will have more dry runs or running with empty spots on the truck longer just to take another COD load. Why? Because it may be hard to find another COD load in the same area/route. Plus, sometimes CODs turn out to be not CODs, but some version of quick pay was not communicated well or changed last minute and the driver needs a way to handle that.
    Going with a Factoring company is an escape for many until they realize that now they have to do more paperwork and communicate yet with another company, that takes 2-10% fee and still does not pay you 100% of your owed money.
    In reality, many drivers do not get full use of 100% of the Cash they collect right away anyway, and just end up driving around with cash before they make a stop at the bank, as most of the bills and payment are not paid in cash anyway, so it’s more of a peace of mind, knowing that you got paid, not something that is more efficient for the business when you consider the use of funds, getting paid less, and having less loads to choose from.

  • PROTECTION.

    Proper and detailed vehicle inspection is a key! Car hauler’s job is difficult, the last thing he wants after a hard and stressful week is to see an email from a broker who refuses to pay thousands of dollars owed because of a “damage claim”. If a driver does not have concrete evidence of a condition of the car at the moment of pickup and delivery, chances to get paid or not to get hit with an additional claim, have issues with insurance are slim.
    Paper BOL’s do not cut anymore. Having bad pictures or some or somewhere is a time waste and not enough. Many new car haulers get caught with a first damage claim(s) completely unprepared like a deer in headlights, unfortunately for many, the first big damage claim may be their last. Imagine waiting for $5000 payment for moving 3 BMWs across the country and doing an amazing job just to get hit with a FALSE Damage Claim, by a shady broker plus a Claim on your insurance, running a risk of being dropped or rates increase, all while needing money to pay for the truck, trailer or other operational expenses, things can snowball really fast.

  • UNORGANIZED FINANCES

    About 50% of the drivers find themselves not knowing who owes them money, will waste time trying to dig up information somewhere in their Gmail, between an email from uncle Joe and Viagra Spam email, or send it in the wrong format to the wrong place, just wait another week or more, trying to not forget about the payment being owed, not knowing how late it is, all while not realizing they did not send a proper invoice to the proper email in the first place or did not follow simple clear broker’s instruction of uploading a BOL or using an app to complete a translation. Weekends that were planned to be for resting or spending time with loved ones are quickly turned into spending hours figuring things out and coming to that “WHERE THE HELL IS MY MONEY” moment. Many new carriers, not following instructions, would call the wrong number for payment multiple times and leave angry voicemails, send an invoice to the wrong email, as a result, they are paid later than they should have been or even not getting paid because they forgot about this load.
    Many new carriers will give up trying to get paid on some loads. We see up to 20% of loads not getting paid at all for some carriers and 50%+ of them are getting paid 10+ days later than they suppose to, while most of this can be avoided. Trying to stay organized with expenses, keeping all receipts trying to figure out why things are not so great is a whole new topic, many simply do not bother and reply with something like “ I have a lady doing that”.

    9 out of 10 new carriers we interviewed would have no clue what it COSTS them per mile to run their business. 

How to Grow your Auto Transport business – ERP for Car Haulers

 In our time technology is everywhere. Technology is a game changer and time and money saver, and we are talking about car hauling technology here. Yes, big words from the beginning, but it will make sense later, so let’s review it step by step.

For an Auto Transport Carrier, technology means an opportunity. Why? Being Carrier you got to have a total control of your business. Sure, you need to have a good experienced driver(s), who are good loading and taking care of cars. If you are growing company you will most likely have to hire few dispatchers, and there will be a ton of paperwork. That’s why an ERP is got to be your long-term “friend”.

Let us introduce you,  an ERP – enterprise resource planning. Planning sounds already good, isn’t it? Planning is your first tool to make time work for you. ERP is a complete enterprise resource solution, one place where you can manage everything you need and do it fast. It is a software as a service (SAAS) platform for your business. Saas ERP system – is a sort of enterprise resource solution that can take care of everything for you across the board on a subscription basis. Whether you are a small company or a veteran in this game or you’re just starting out, believe us, ERP type system can increase your results and make your life a lot easier. It is a true beauty for the carrier to be on a side of automation and technology that helps the business scale, saving time and making money. Finding powerful yet easy to use, and most importantly an affordable ERP solution is a key.

   Would you, as an auto transport industry professional, be interested if someone were to approach you to say “for a small monthly fee, we can have all of your stuff taking care of for you”?  We would offer you a tool that will help you manage your dispatches, find your cars. You can dispatch loads electronically to your drivers, you can send BOL and Invoice through it, you can keep track of your accounting,  payroll you owe drivers.
You can keep track of your maintenance records, you can see how much each truck is costing you, who owes you money and how much, you can do invoicing and keep track of payments, you can keep track of all of your expenses,  etc. “You can” is keywords here because you truly can do everything to make your business productive and invest time profitably.  Sounds Powerful right?

On a dispatch side, it’s possible to do a lot to increase productivity. You can have only one dispatcher with the advent of new technology and she will be able to make everything by herself without you needing to hire one more person because the amount of work has increased. Hmmm, sounds like a money saving, right? Money Savings that can help your business scale faster.

One dispatcher will make everything using a computer only: create loads, arrange trips, send needed documents. In 80-90% of cases even without calling somebody. You know why? Because everything is electronic and everything is right now! Your customer will receive a notification every time status of the load changes, a car is delivered or picked up or an ETA is updated. This will improve your trust and relationships with customers.  Need to find a load that was done a year ago? You think it’s hard? Not at all!   Using right filters you can find a load by entering just a few characters.

Say goodbye to a ton of paperwork, say hello to being better organized and total control.

In the end, you can just check all the reports and statistics that we prepared for you. Manage finances, find a way to make it better, analyze your business metrics and plan ahead, generate ideas and develop your business in the best way with CarShipIO.

CarShipIO is an easy to use, very affordable Auto Transport Software Platform, providing you with an ERP type solution, where you can find all the benefits your growing car hauler business needs!

Sign-UP here, use it and get that benefit.